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Ordered online 2 pairs of jeans same style but different material. It was a promotion buy 1 at full price get 2nd item half off. They shipped full priced jeans and I held on to them and was waiting for the other pair to come in so I could decide which ones I wanted to...
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2.8
Highland Village, Texas
#1146488
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No way returning all purchases..if you charge high prices and not discount prices then you should give a box ...no box no order I am not paying 7.00 a box to advertise your store..I only buy gifts for Xmas I will not shop your online store again...I use to shop Chico...
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#1139825
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I bought a top and I didn't wear it right away and once I wore it and washed it in a lingerie bag even though it said machine washable it came out completely ruined. I went to return it and they would not take it back because it's past the 60 day policy plus they...
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1.5
#1119048
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White House Black Market - Simple Review #1481475490
White House Black Market - Simple Review #1481475490
1/2

White House Black Market Boots Review

White House Black Market
#971141
3.2
Details
I bought a pair of boots for $225 last year. Barely worn, even look brand new. Buckle broke. Called company. They said no return and they won't do anything.
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Advertised vs Delivered
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White House Black Market Customer Care Review

White House Black Market
#906070
Your return policy is outdated and ridiculous. I will no longer shop at Chico or the whbm bc of it! You need to get in step with finer retailers as Nordstrom Shame on your customer service and the attitude with your staff when it comes to returns! I was a loyal customer until today at the Geneva Commons with don't care attitude!
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White House Black Market Manager Review

White House Black Market
#899998
Unprofessional work ethics and practices by store manager of Partridge Creek Store, Clinton Township, Mi. It's no wonder she can't keep a sales staff.
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White House Black Market Shipping Service Review

White House Black Market
#873652
1.0
Details
Terrible terrible company. Don't try to have a gift card mailed as a present. They can't handle it. I paid for it 3 weeks ago and they can't seem to figure it out. Still haven't gotten my money back. Worst customer service I've ever seen in my life.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
This store has a lack of professionalism I was in the store buying pants for my work I had a very nice sales associate who was helping me to choose my outfit when suddenly my the person who was helping me disappeared I finished up my shopping with someone else. No...
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#1112144
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I use to love browsing WHBM online and I also own a ton of their stuff and love the quality. The tailoring of their jackets and pants is excellent. What have they done to their website? Its incredibly busy, something is always moving on the screen and it's so...
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4.7
I didn't like
  • Website
#1106986
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Yesterday 9-20-17, I went into the Blakney's White House Black Market, and again I felt so uncomfortable. This is my second time going into this store and feeling as if I did not belong. Both occasions I was never greeted, ask if I needed any assistance, and the only...
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Anonymous
Anonymous

Terrible return policy.

I purchased 7 tank tops in varying colors because I wanted to try different colors with different things in my closet. I ended up keeping 3 and returning 4. Same thing here, I was outside of the 60 day return policy (my closest WHBM is over 50 miles from my home, it's...
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2.5
I liked
  • Being waited on by friendly helpful staff
#1096841
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The Greenville store has always had a great management . As a shopping customer your store is losing employees because of your DM that doesn't care. You had a great staff they and they are all gone because of your DM Kristy. Kristy needs to go so that store can shine...
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#1082931
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I had a horrible experience in this store. Came in to purchase slacks and a nice shirt for work and was treated poorly and discriminated against. Due to this, I will NOT be returning nor support this store. Upon arrival, I got ignored by all 3 sales associates. No...
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3.7
#1081016
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I placed an order online and when I logged into their website a week later to check on the shipping I saw that my order had been cancelled. I was not notified. I spoke with their customer service representative online and was told that happens because their inventory...
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1.0
#1067771
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