I have spend thousands of dollars with White House Black Market this year alone. Purchased a Business jacket in May 2018 and the hem on the bottom of the jacket completely gone. I am not sure there ever was one. Been very busy traveling with a new job and finally had a...Read more
White House Black Market - Return policy will put them out of business
Just tried to return a full price item purchased 4 months ago. Would not even give me store credit, even though tags were still on the item. “There’s nothing I can do...” was the salespersons response. Hello...return policies are going in the other direction!! No more purchases that I’m on the fence about...
I bought a dress from White House Black Market to wear to a wedding on 4/2/2018. The store did not have my size so the clerk ordered the dress which Was shipped to me. I spent $230.00 that day. On 7/26/2018 I went to return the dress because the dress didn’t fit me....Read more
White House Black Market - Order Status
I send an email to verify my order. Havent received any answer. My name is Raquel Toro Phonr 7872321792
I have shopped in your Danbury, CT store for years but have to leave the store when I see this particular salesperson that is fairly new. She’s a heavy set dark haired girl, not sure of her name but she watches you while you shop and comments on everything you touch or...Read more
This morning I asked the sales girl at White House Black Market to put a top and leggings on hold for me to come back for it later. I got there later that day and the only item on hold was the top. The pants was not on hold and that was the last one. It is clear that...Read more
I'm a regular costumer. I visited the store located at easton mall columbus ohio. Jennifer helped me. She was absolutely amazing! Nice, respectful very nice customer service. I'm very satisfied with her service. Unlike the people working in polaris mall (same city)...Read more
After whbm royally messed up my last order - it never shipped then customer service argued with me about being charged for the order, I thought I would try to purchase a pair of pants again... Wrong! Their website does not accept gift cards- specifically, if the gift...Read more
I called them twice today to tell them I did not get the 25% off the coupon offered !I also experience a sales clerk having her ear to the curtain when I was coming out if the fitting room !They told me I did not get a coupon fir25% off !I went through my garbage and...Read more
Have updated my profile online, spend thousands with this company in store and on line .. nobody ever answers the phone for customer service .. nor the 'online chat' .. it's like they lie about their hours .. ridiculous customer service "we apologize for the delay ' we...Read more
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