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White House Black Market - Suede jacket damaging marks

I ordered a suede jacket from their clearance department online. Unfortunately I did not noticed the marks on the jacket until after the return period. Their customer service would not let me return the jacket for store credit. I am a long time loyal customer. She wanted to give me a 20% discount on my next purchase. There will not be a next purchase.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1226494
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White House Black Market - Worst place to shop and work

They think people are stupid. I have ordered couple of dresses worth $250 still they are charging the shipping fee which is even not arriving on time. And they treat their employees like ***
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1222524
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White House Black Market - Very poor!!!

Even exchange on pants that were purchased 2 weeks ago and wanted to charge me more money. Manager couldn’t even look me in the face... and has the employee highlight the return policy on my new receipt after I purchased another 3 items...I buy all my work clothes here but will look for a store going forward... giving you my money and your treating me so disrespectful....
#1218958
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I have been a loyal buyer of White House Black Market for years. I am also a loyalty member. I have never asked this retailer for any special service or request. However over the past weeks my hands have been completely full with two deaths and keeping a parent at home...
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1.0
I liked
  • I have liked shopping on line due to quality of merchandise
I didn't like
  • How much time i wasted
  • Customer service on line and on the phone
  • Adherence to exchange policy despite circumstance
#1215358
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PLEASE READ IF YOU SHOP AT WHITE HOUSE BLACK MARKET. I bought this dress, which was not what I expected. It has a huge pleat in the front, which is unflattering. I went to return the dress, and they won't give me credit, in spite of the fact that they are still selling...
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Anonymous
Viery

Try before you buy ... mail ordered clothes are a gamble at best ; and some segment of the female population is dishonest when returning clothes - I've known numerous persons ...

1.5
I didn't like
  • Return policy
#1210548
Reply to reviews
Ordered a gift for my cousin. The order said it would be there by the 6th. On the 10th I messaged customer service (after not being able to track with my order # online) and was told they don't have the item and "were going to be emailing me they couldn't fill the...
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1.5
#1207727
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I tried on a gorgeous off white jumpsuit for my wedding, they ordered my size length needed altered. Paid extra for quick shipping to get alterations done in time. After many phone calls to no avail the item came three days after my wedding. When the item was shipped...
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1.0
#1187610
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Just over return window but only needed different size. No bending rule for loyal (not anymore) customer.
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Anonymous
Betty Carubia

To follow up on my concern; was contacted by WHBM customer service (ha) and she confirmed that the store policy was never to be compromised. She suggested that it was for all...

I liked
  • Sales nicedressing rooms
I didn't like
  • Exchange policy
  • Adherence to exchange policy despite circumstance
#1176210
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I purchased $100 worth of gift cards expecting an additional $20 card. No $20 card has ever been received. I've spent hours trying to get in touch with customer service and have complained to the Better Business Bureau. They would email me telling me to enter the pin...
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1.0
Product
I didn't like
  • Customer service
  • How much time i wasted
#1175492
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White House Black Market - Never going to shopping there

Terrible terrible company. Don't try to bay nothing there because if you have little problem, they never wiling to help!! If you are spending lots of money in this company They can't handle it for you they can't be nice and trying to help you. Worst customer service I've ever seen in my life. Never never going back there.
1.0
Details
Customer service
#1175392
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