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I purchased a pair of their Girlfriend Suit Pants on September 15, 2018. The store I purchased did not have my size so they were shipped to me. I received them 2 weeks later. I wore them one time and noticed the seam down the interior leg had completely come out. I had...
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Company wrote 0 public responses to the review from 2 days ago.
#1421977
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White House Black Market - Horrible experience

Went to the store I shop in all the time and I am A gold member.The lady who was ringing me up was soo rude and rolling her eyes at me..Talking to me bery rude and her demeanor was absolutely disgusting..She made me just walk out.
Company wrote 0 public responses to the review from Dec 06.
#1416480
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White House Black Market - 2x size

Had 2x now no one has Persion coat
Company wrote 0 public responses to the review from Dec 05.
#1416296
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Wow! No action from the company Back Market. No doubt I should have stuck with Amazon or eBay, trusted names upheld in the community and so on all the thing that make you not a sham of a company. I ordered a phone had to cancel the platform was not very clear, I got a...
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Company wrote 0 private or public responses to the review from Oct 01.
5.0
I liked
  • Gave almost full refunds for both purchases
I didn't like
  • Closed on weekends
#1370534
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I have spend thousands of dollars with White House Black Market this year alone. Purchased a Business jacket in May 2018 and the hem on the bottom of the jacket completely gone. I am not sure there ever was one. Been very busy traveling with a new job and finally had a...
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Company wrote 0 private or public responses to the review from Sep 09.
#1350940
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White House Black Market - Return policy will put them out of business

Just tried to return a full price item purchased 4 months ago. Would not even give me store credit, even though tags were still on the item. “There’s nothing I can do...” was the salespersons response. Hello...return policies are going in the other direction!! No more purchases that I’m on the fence about...
Company wrote 0 private or public responses to the review from Aug 02.
3.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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#1319639
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I bought a dress from White House Black Market to wear to a wedding on 4/2/2018. The store did not have my size so the clerk ordered the dress which Was shipped to me. I spent $230.00 that day. On 7/26/2018 I went to return the dress because the dress didn’t fit me....
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Company wrote 0 private or public responses to the review from Jul 27.
#1314313
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White House Black Market - Order Status

I send an email to verify my order. Havent received any answer. My name is Raquel Toro Phonr 7872321792
Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 12.
#1301995
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I have shopped in your Danbury, CT store for years but have to leave the store when I see this particular salesperson that is fairly new. She’s a heavy set dark haired girl, not sure of her name but she watches you while you shop and comments on everything you touch or...
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Company wrote 0 private or public responses to the review from Jul 10.
Anonymous
Ashley

So... she’s excited about the product and likes her job?

1.0
#1300109
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Contact White House Black Market

Mailing Address:
White House Black Market
Chico's 11215 Metro Parkway
Fort Myers, Florida 33966
United States
Phone:
(877) 948-2525
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White House Black Market Products and Services

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White House Black Market - Very disappointed with customer service

This morning I asked the sales girl at White House Black Market to put a top and leggings on hold for me to come back for it later. I got there later that day and the only item on hold was the top. The pants was not on hold and that was the last one. It is clear that the sales girl was not paying attention to my request and instead did her own thing. I was very upset and disappointed as a frequent customer of that store and don’t know when I’ll return because of the poor customer service.
Company wrote 0 private or public responses to the review from Jul 02.
2.3
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
#1294219
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