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I did not receive a purchase in time after having paid extra for it to be delivered by a certain date.I called twice to speak to someone live.

After being on hold the first time for 10 minutes I hung up. I called again the following day. After being on hold for 8 minutes, the call was picked up, but no one was there. I said Hello multiple times as I could hear background noise, but no one responded.

I resorted to the online customer service chat.

I was basically told by the rep that I was wrong and that I would not be refunded and then she ended the chat before I could respond.

Tough way to deal with customers!I have been a regular customer of theirs for years and I will re-think that going forward.

Monetary Loss: $23.

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